Ni Sa Bula Vinaka
13 February 2022
2022 Wellington Fijian Talanoa Ako Resumes! Tekivu Tale na Talanoa Ako!
03 November 2020
Dispute Resolution Services – Outreach to Pasifika Communities
Mālō nī, Noa'ia, Mauri, Ni Sa Bula Vinaka, Fakaalofa lahi atu, Tālofa, Kia orana, Mālō e lelei, Talofa lava, Tēnā koutou katoa and warm Pacific greetings
Dispute Resolution Services – Outreach to Pasifika Communities
A free service to consumers regulated by the Minister of Consumer Affairs
Sometimes when you have a problem, it seems that there is nothing you can do. If you have a complaint about a big company like your bank, your insurer or finance company, or your phone, internet, electricity or gas provider, they are too big and you are so small, it seems like you cannot win. They are too big to take to court, and it will cost you money.
The Government recognises your disadvantage and has promoted Dispute Resolution Schemes to help to resolve these issues AT NO COST TO YOU. The Minister of Consumer Affairs regulates these schemes in many of the areas where people may have problems.
What do the dispute resolution schemes do?
All schemes are free and independent. They can answer your questions, look into your complaints, or get you to the right place.
The financial service provider schemes cover banks, credit cards, insurance companies, small lenders, money transfer operators, financial advisers, and savings funds. If you have a complaint about any of these you can contact one of the four schemes: The Banking Ombudsman, The Insurance & Financial Services Ombudsman, Financial Services Complaints, or Financial Dispute Resolution Service.
Utilities Disputes deals with complaints against electricity and gas companies. If you have a dispute with your electricity or gas company, they will look into it for you.
The Telecommunications Dispute Resolution scheme can help with problems and complaints with your phone or internet provider, such as billing issues.
The Dispute Resolution Schemes are FREE, independent and impartial and act to ensure that consumers are treated fairly. That means that if it is within their power to do so, they will look at your complaint and decide what is right. They must be accessible to all consumers. Many have material available in Pacific Island languages and Te Reo, and all offer interpretation services. They will attempt to help you resolve the problem by direct contact with the supplier of services to you. If that does not work, the scheme can investigate the complaint and make a decision which is binding on the supplier but not on you – by law you always have access to the courts instead, if the complaint cannot be settled.
While the Dispute Resolution Scheme is looking at your problem or complaint, the Scheme can direct the service provider NOT to take any action against you, such as repossessing a car or cutting off power, until they have looked into your problem. Complaints made to the Schemes are handled confidentially.
How do I contact the dispute resolution scheme?
You can make contact by phone, email, or online with the contact details provided in the Attached Sheet.
Banking Ombudsman: T: 0800 805
Financial Services Complaints: T: 0800 347 257; E: complaints@fscl.org.nz
Insurance and Financial Services Ombudsman: T: 0800 888 202 E: info@ifso.nz
W: www.ifso.nz
Financial Dispute Resolution: T: 0508 337 337; E: enquiries@fdrs.org.nz
Utilities Disputes: T: 0800 22
33 40; E: info@utilitiesdisputes.co.nz
W: www.utilitiesdisputes.co.nz
Telecommunications Dispute Resolution: T: 0508 98 98 98; E: contact@tdr.org.nz
Pasifika Language Translations of the Information Sheet
- Gagana Tokelau | Tokelau [PDF, 206KB]
- Vosa Vakaviti | Fiji [PDF, 206KB]
- Lea Faka Tonga | Tonga [PDF, 302KB]
- Te reo Māori Kuki ‘Āirani | Cook Islands Māori [PDF, 245KB]
- Vagahau Niue | Niue [PDF, 496KB]
- Gagana Samoa | Samoa [PDF, 219KB]
- Te ‘gana Tuvalu | Tuvalu [PDF, 227KB]
10 September 2018
Recognition as Member of NZ Order of Merit MNZM
Humble to be awarded the Member of New Zealand Order of Merit (MNZM) in recognition of services to Pacific communities in the 2018 Queens Birthday Honours!
Grateful thanks to my family, friends, communities and colleagues with whom I have served and collaborated over these years. My Award is also recognition of your support to me to be able to carry out my role and duties over these years!Vinaka vakalevu.
22 April 2014
Inaugural Pacific Business Stocktake to help Support Sustainable Pacific Businesses
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Week/Date
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Communications
Activity
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Week 1 :
7 April
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·
Spasifik mail-out
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Mail-out to key stakeholders
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Promote via partner channels
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Mail-out to Pacific Business
Trust database mail-out
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MBIE intranet story and FAQs
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Use across all appropriate
communications
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Week 2 & 3: 14 April – 25 April
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·
17th Breakfast
Pasifika women in business presentation
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Community Radio spots
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Week 4 : 28 April
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·
Follow up stories
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Prompt email to stakeholders
|
06 August 2012
Pacific Broadcasting Research by NZ On Air
| Christchurch meeting for Pacific Broadcast Research |
27 July 2012
Pacific Conceptual Framework for Family Violence in New Zealand
Nga Vaka o Kāiga Tapu - The Pacific Conceptual Framework
Vuvale Doka Sautu - A Fijian Conceptual Framework
| Fijian Working Group (front l-r: Rev Dr Ilaitia Tuwere, Amalaini Ligalevu, back:l-r: Kiti Tuifagalele, Tina McNicholas, Mauree Moala, Sai Lealea) |
Falevitu - the Literature Review
A literature review on culture and family violence in seven Pacific communities in New Zealand. This will provide guidance for policy makers and others.
10 November 2011
BROADCASTING FOR PACIFIC AUDIENCES IN NEW ZEALAND
New Zealand On Air had contracted a consortium of Catalyst Pacific Ltd, Tim Thorpe Consulting and SDL Consultancy to provide a research report examining broadcast programming for Pacific audiences in New Zealand.
- a stock take of former and current broadcast services and programmes for Pacific audiences in New Zealand and in the wider Pacific region if relevant;
- a stock take of radio and television programming by region and different Pacific ethnicities, identifying the extent of programming delivered in Pacific languages;
- a scan of the current and projected Pacific population in New Zealand, a demographic breakdown, and what is known about its media consumption and needs;
- a review of literature or research available on those services or programmes, particularly any relating to audience response;
- an assessment of any duplications or gaps in broadcast services, informed by a literature review and results of selected community and industry consultation; and
- a preliminary feasibility assessment of whether any gaps can be filled or efficiencies implemented.
CLICK HERE FOR A COPY OF THE RESEARCH REPORT !

